Refund policy
REFUND AND CANCELLATION POLICY — VIBEZ CREATIVE CO
Last updated: 19 October 2026
This policy explains how to cancel an order, return an item and get a refund. It should be read together with our Terms and Conditions and Shipping Policy. Nothing in this policy limits your rights under the Consumer Protection Act, the Electronic Communications and Transactions Act or any other applicable law.
1. CANCELLING BEFORE YOUR ORDER IS PRODUCED
Most of our products are printed on demand after you order. If you want to cancel, contact us as soon as possible.
If production has not yet started, we will cancel your order and refund the full amount paid, including shipping.
If production has already started, you can still cancel under the cooling-off right in section 2 once you receive your order.
2. 7-DAY COOLING-OFF PERIOD (CHANGE OF MIND)
You may cancel your purchase for any reason, without penalty, within 7 days after receiving your order.
To do this:
- Email us at info@vibezcreativeco.com within 7 days of delivery, with your order number and the items you wish to return.
- We will reply with return instructions and the return address. Please do not send items back to a production partner or any other address.
- Return the items unused and unwashed, in the condition you received them.
For change-of-mind returns, the only cost to you is the direct cost of returning the items to us. We will refund the full price paid for the returned items, and the original delivery charge where required by law.
Exception: items personalised to your own specifications (for example, with your name, your own text or your own image) are made specifically for you and cannot be returned for change of mind. Standard designs from our range are not personalised items. Personalised items are still fully covered if they are faulty or incorrect (see section 3).
3. FAULTY, DAMAGED, INCORRECT OR NOT-AS-DESCRIBED ITEMS
Please check your order when it arrives. If an item is faulty, damaged, incorrect, or materially different from its description, contact us with:
- your order number
- a short description of the problem
- clear photographs of the item, the problem and the label or packaging
Under the Consumer Protection Act, goods must be of good quality and free of defects for 6 months after delivery. If an item is defective within that period, you may choose a repair, a replacement or a refund. We will cover reasonable return costs for faulty or incorrect items. In many cases we can arrange a replacement from photographs without you needing to send the item back.
Minor differences in colour or print placement caused by screen settings or the printing process are not defects, unless the item differs materially from its description.
4. SIZING
Please check the size guide on each product page before ordering. If an item does not fit, you may return it under the 7-day cooling-off period in section 2.
5. DIGITAL PRODUCTS
If a digital download is faulty, incomplete or not as described, contact us and we will provide a working file or a refund.
6. HOW REFUNDS ARE PAID
Refunds are paid to your original payment method. We will process your refund as soon as possible, and in any event within 30 days of your cancellation, or of us confirming that your returned or faulty item qualifies for a refund.
Your bank or payment provider may take a few additional business days to show the refund in your account.
7. INTERNATIONAL ORDERS
Customers outside South Africa can use the same process. Contact us before returning any item so we can give you the correct instructions. Any mandatory consumer rights in your country of residence also apply.
8. CONTACT US
To cancel an order, start a return or report a problem:
Vibez Creative Co
Email: info@vibezcreativeco.com
Telephone: +27 82 556 5548