Shipping policy

SHIPPING POLICY — VIBEZ CREATIVE CO

Last updated: 19 October 2026

Thank you for shopping with Vibez Creative Co. This policy explains how we ship your order, what it costs, and what to expect after you buy.

ORDER PROCESSING

Most of our products are printed on demand after you place your order, using production partners such as Printify. Production usually begins within a few business days of your order being confirmed.

Production time is separate from delivery time. You will receive a confirmation email with tracking as soon as your order ships, where the shipping method supports it.

SHIPPING DESTINATIONS

We ship to South Africa and to selected international destinations. The destinations available for each product are shown at checkout. Some products may not be available for delivery to every country.

SHIPPING METHODS AND DELIVERY TIMES

Available shipping methods and estimated delivery times are shown at checkout. Because many products are produced outside South Africa, delivery can take several weeks, depending on the product and your location.

Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, customs processing, weather or other events outside our control.

If your order contains several items, they may be produced at different locations and arrive in separate parcels.

SHIPPING COSTS

Shipping charges are calculated at checkout based on your destination, the products ordered and the selected shipping method. The full shipping cost is shown before you complete your purchase.

CUSTOMS, DUTIES AND IMPORT TAXES

Orders delivered to South Africa or other countries may be shipped from outside the destination country and may be subject to customs duties, import taxes, clearance fees and customs delays. Unless checkout states that these charges are included, they are payable by the recipient.

ORDER TRACKING

Once your order ships, we will email you a tracking number and link where available. Tracking information may take a few days to update.

ADDRESS ACCURACY

Please check your shipping address carefully at checkout. Contact us as soon as possible if you need to correct it. We cannot guarantee changes once production has started or the order has shipped.

LOST, DAMAGED OR DELAYED PARCELS

If your order is lost, arrives damaged or is significantly delayed, contact us with your order number and, where relevant, photographs. We will investigate and provide an appropriate resolution. Your rights under applicable consumer protection laws are not affected.

ORDER CHANGES AND CANCELLATIONS

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before production starts. Please see our Refund and Cancellation Policy for full details, including your cancellation rights.

QUESTIONS?

Email: info@vibezcreativeco.com
Telephone: +27 82 556 5548